Email the Grants Service at [email protected] detailing your problem and using screen grabs to illustrate your problem, if appropriate

Information on eligibility criteria and how to apply for a grant are provided on our website and kept up-to-date as and when the situation changes, e.g. when we are open and if funds are available.

The other key reason is because funds are not available – we have allocated all the funds

The grants service will get back to you as quickly as possible. We review all emails and if our automated response does not answer your questions we will reply individually and telephone if necessary if a contact number is provided.

We are only able to offer limited telephone support so in the first instance please email your enquiry to [email protected] . Our telephone helpline is currently open from to on Tuesday, Wednesday and Thursday. Calls will not be taken outside these hours however you can always email us.

The majority of unsuccessful applications are because the applicant does not meet our eligibility criteria so it is very important to check these before taking the time to submit an application

You will immediately receive an automated email providing you with a unique reference number for the application submitted (please quote this number in any future correspondence) and the latest date of the meeting at which the application will be considered by the grants team.

You will be informed of the outcome, by email, within 3 working days of the meeting date at which the application is considered.

Payment of grants to successful applicants will either be made by BACS to the referring organisation or by an Argos eGift card which will be sent directly to the beneficiary by Argos. If the payment is to be made by Argos eGift card Family Action will email the beneficiary direct with the pin code with which they can activate their eGift card so a personal email address of the beneficiary must be provided on the application form. eGift cards cannot be sent to the referring organisations email address.

Eligibility criteria are published on the website where we also publish updates on funds available at any given time so it is important that you read ALL information available on the website before submitting your application.

If your grant application is unsuccessful and you would like us to review our decision we are happy to do so on receipt of an email detailing the reasons why you feel a review is required. In your email please provide the unique reference number of the application in the subject line of the email and send it to [email protected] We will respond to each review request individually as soon as we can which will usually be with 7 working days.

Telephone: 07816408119 on Tuesday, Wednesday or Thursday between 2pm and 5pm. Calls will not be taken outside these hours however you can always email us.

Post: With regret we are unable to acknowledge or respond to postal enquiries unless a stamped, addressed envelope is provided.

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• items required (not preferred) by the assessment to allow discharge from hospital to home that cannot be provided by NHS or Social Care. Please note we will only consider applications received from NHS Trusts or Social Services under this category. An explanation of why they are needed and why they are not provided by NHS or Social Care needs to be provided on the application form.

Go to and log in with your email address and password. You will be taken to a screen where you can access incomplete applications or create a new one.

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